Assistance

Quality is the distinguishing characteristic of our technical assistance services – an essential value in planning and implementing our projects.
We offer assistance in using and maintaining systems built around TYPO3, Magento, Apache Solr, Elasticsearch, and other proprietary and custom applications, with customizable SLAs and 24/7 support.

Support and Store Management

We guarantee support for back office operators, coming alongside them in various activities, or even working in their place if required by the situation. We provide assistance through ticketing and telephone support, both for content editing and store management activities, such as managing orders, catalogues, promotions, and so forth.

Corrective and Preventive Maintenance

We keep the application up to date, applying official Magento and TYPO3 patches by updating the core versions, security patches, and necessary bug fixes; whenever official patches are not available, we can intervene directly.

Ongoing Maintenance

An e-commerce project and a corporate portal must be constantly updated to keep pace with the times, both from a technology and a usability and functionality standpoint.
Thus we carry out periodic checks to verify the effectiveness of the systems, and we adapt them according to your requirements to help your sites evolve in the technology landscape.
For this specific service, we make available our most qualified and high profile senior staff, who are able to propose and implement the most appropriate solutions in a timely manner in order to evolve your existing systems.

Service Continuity Guarantee

In our support services, we take particular care to continuously monitor how the project is going in order to ensure its continuity of service. From this perspective, we ensure close attention to aspects such as security and performance.

Security

We carry out security audits, periodic verifications, and patching and updating services. We analyze the source code and verify compliance with best practices.

Performance

We carry out performance optimizations, code profiling, and integration of Varnish and other caching systems for continuous peak performance.

Customizable SLA and 24/7 Support

We offer customized support based on your specific business requirements, with the possibility of extending support to seven days a week, 24 hours a day.

AssistanceOur experience and certified Magento and TYPO3 experts at your service